Carrying passengers

If you carry passengers for hire or reward you probably need a passenger (P) endorsement on your driver licence.

• Factsheet 18: Volunteers carrying passengers
• Factsheet 42: Passenger endorsement

All taxi and shuttle drivers should be familiar with the content of factsheet 21.

It describes:

• what passengers can expect of their driver
• when drivers can refuse to carry passengers
• the process that's followed when a member of the public makes a complaint about a driver.

Last updated: 25 November 2003